What exactly is NexRep?
NexRep is a virtual call center, which allows agents to work out the comfort of their own home. All of NexRep’s agents have the freedom to make their own schedules and be their own boss. They offer inbound and outbound calling, tech support, virtual sales consulting, virtual receptionist, and beauty consultant positions. Certification is also done virtually through webinars and company communication is done via email.
What are the hours at NexRep?
Inbound takes calls 24/7, and you must work at least 2 hours at a time. Outbound is open 7 days a week from 9am – 11pm Eastern Time. Both inbound and outbound have a minimum requirement of 15 hours a week. Tech support operates 7 days a week from 9am -10pm Eastern Time with a 25 hour a week minimum. The virtual receptionists take appointment setting calls Monday-Saturday 7am-12am and Sunday 7am-10pm Eastern Time, with a 15 hour a week minimum. Virtual sales consultants operate from 9am-9pm Eastern Time 7 days a week, with a 20 hour a week minimum. Beauty consultants are required to work a 20 hour a week minimum within Monday-Friday 6am-10pm and Saturday 8am-6pm EST.
What is certification like at NexRep?
Certification for Inbound agents is 2 weeks, the first being in a virtual classroom and the second taking live calls and receiving performance feedback and coaching. For the first week the hours will be Monday-Friday 10am-3pm and for the second is Monday-Friday 10am-4pm Eastern Time.
Outbound certification is also 2 weeks, with the first in a virtual classroom and the second taking live calls. For the week in the classroom the schedule is Tuesday-Friday from 11am to 4pm and the second week certification will be Monday-Friday from 10am-1pm or 1pm-4pm Eastern Time.
Certification for tech support is 2 weeks Monday-Friday 10am-3:30pm Eastern Time. Most of the time will be spent in the virtual classroom along with practicing troubleshooting techniques.
Virtual receptionists have certification for 1 week Monday-Friday 10am-3pm Eastern Time. This will include time in the classroom and taking practice calls.
Certification for virtual sales consultants is 1 week, Tuesday-Friday 11am-4pm Eastern Time. This will include time in the classroom and taking practice calls.
Certification for beauty consultants is 1 week Monday-Friday 10am-4pm Eastern Time. This will include time in the classroom and taking practice calls.
What skills/special training do you need for NexRep?
While NexRep prefers two years of call center experience and a college degree, they will consider those not meeting these requirements. Please apply at http://nexrep.com/agents.html#become_agent and attach a copy of your resume to the application, no cover letter needed!
What are the computer/equipment requirements?
You must have:
High-speed Internet access hard wired in, no Wi-Fi
Windows-based computer with updated software
USB headset noise cancelling headset, such as Plantronics 478 Stereo USB Headset/Mic
Active email account
Unlimited long distance for certification or a Google voice account
Basic computer skills
Strong commitment to customer satisfaction and sales
There is a $25 fee to cover a background check. NexRep requires a background check for all of our agents, because we want to protect our client’s personal information. Only after you have had an assessment and are invited to a certification class will you be asked to pay for the background check.
Are you an independent contractor or an employee?
You are an independent contractor and responsible for your own taxes. NexRep will send out a 1099 if you make over $600 by the end of a calendar year.
What is the pay like at NexRep?
The pay for inbound calling is 100% commission-based with no limit or cap on the amount of money that you can earn. For outbound calling the pay is $5 an hour plus commission. The virtual receptionist pay is $0.25 a minute talk time. Tech support is a flat rate of $10 an hour. Virtual sales consultants receive a base pay of $8 an hour plus commission. Beauty consultants receive a base pay of $10 an hour.
When is payday at NexRep?
Payday is every two weeks via either a mailed check or direct deposit.
How can someone apply to NexRep?
Go to the web site at http://nexrep.com/agents.html#become_agent