NCO Hiring Customer Service Work At Home

nco

Summary

Communicate with patients/clients/customers to attempt to negotiate payment on accounts and responsible to meet monthly goals through efficient and accurate correspondences with patients/clients/customers.

Principal Responsibilities

  • Communicate with patients/clients/customers by telephone and/or written correspondence to attempt to bring resolution to unpaid accounts.
  • Supply thorough customer service, maintain positive patient/client/customer relations, and work efficiently in the name of the client.
  • Provide thorough, efficient, and accurate updates on computer files for each call made.
  • When requested, process all correspondences with adherence with pertinent legislation guidelines where applicable.
  • Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection industry.
  • Knowledge, understanding, and compliance with NCO policies and procedures.
  • Maintain knowledge of functional area and company policies and procedures.
  • Provide feedback to management concerning possible problems or areas of improvement.
  • Make recommendations to implement improved processes.
  • Perform other duties as assigned by management.

 

For more information and to apply, please visit: HERE


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